Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("we," "us," "our," or "Company"), governing your access to and use of the website located at punchpizza.digital, including all content, features, functionality, online ordering systems, and services offered through the website (collectively, the "Service").

By visiting our website, creating an account, placing an order, subscribing to our newsletter, or otherwise engaging with any part of our Service, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), you have obtained verifiable parental or legal guardian consent to use our Service;
• You have the legal capacity and authority to enter into this Agreement;
• You are not prohibited by any applicable law from using our Service;
• You have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines we post on our website.

Your continued use of the Service following the posting of any changes to these Terms constitutes your acceptance of those changes. We reserve the right to revise these Terms at any time, and it is your responsibility to check this page regularly for updates.

2. Description of Services

Punch Pizza is a food service business operating in the United States. Through our website at punchpizza.digital, we offer customers the ability to:

• Browse our full menu of pizzas, appetizers, beverages, desserts, and other food and beverage items;
• Place online orders for pickup or delivery (where available);
• Create and manage a personal customer account;
• Subscribe to promotional emails, special offers, and newsletters;
• Access nutritional information, allergen disclosures, and ingredient details;
• Participate in loyalty programs, promotions, contests, or special events as offered from time to time;
• Contact our customer service team for support, feedback, or inquiries;
• Access any other features, tools, or content we may introduce at our discretion.

We reserve the right to modify, suspend, or discontinue any portion of our Service at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation. Product availability, pricing, and menu items are subject to change without notice and may vary by location.

Our Service is intended solely for personal, non-commercial use. Any unauthorized commercial use, reproduction, or distribution of our Service content is strictly prohibited unless expressly authorized in writing by Punch Pizza.

3. User Account and Registration

Certain features of our Service, including online ordering and participation in loyalty programs, may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration form;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your account password confidential and not share it with any third party;
• Be responsible for all activities that occur under your account, whether or not authorized by you;
• Notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other security breach.

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the integrity of the Service. You may not create more than one account without our express written permission. Accounts are non-transferable.

4. User Obligations and Prohibited Activities

As a condition of your use of the Service, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the Service for any unlawful purpose or in violation of any applicable federal, state, or local law or regulation;
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity;
• Submitting false or misleading information, including fraudulent orders or false contact information;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Service;
• Harassing, threatening, intimidating, or otherwise causing distress to any individual through our Service;
• Collecting or harvesting any personally identifiable information from the Service, including account names or email addresses, for any unauthorized purpose.

4.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to our systems, servers, networks, or databases;
• Using any automated means, including bots, scrapers, crawlers, or data mining tools, to access or collect information from our Service;
• Introducing any viruses, Trojan horses, worms, malware, ransomware, or other harmful or disruptive code into our Service;
• Attempting to probe, scan, or test the vulnerability of our systems or networks;
• Circumventing, disabling, or otherwise interfering with security-related features of the Service;
• Reverse engineering, decompiling, disassembling, or attempting to derive the source code of any software component of our Service.

4.3 Commercial Prohibited Conduct

• Using our Service to advertise or promote products or services without our prior written consent;
• Reselling, sublicensing, or redistributing any content, product, or service obtained through our website for commercial purposes;
• Using our trademarks, logos, or brand materials without our express written authorization;
• Engaging in any form of fraud, including credit card fraud, chargeback fraud, or promotional abuse.

Violation of any of the foregoing prohibited activities may result in immediate termination of your access to the Service and may subject you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our website, you are making an offer to purchase the products you have selected, subject to our acceptance. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel your order after payment has been processed, we will issue a full refund to your original payment method.

5.2 Pricing and Taxes

All prices displayed on our website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, service fees, or tips, which will be clearly disclosed during the checkout process. You are responsible for all applicable taxes based on the laws of your jurisdiction.

5.3 Payment Methods

We accept various payment methods as displayed on our website at the time of checkout, which may include major credit cards, debit cards, and other electronic payment options. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full amount of your order, including all applicable taxes and fees, to that payment method.

5.4 Refunds and Cancellations

If you are unsatisfied with your order for any reason, please contact us at [email protected] promptly. We will review your concern and, at our discretion, may offer a replacement, store credit, or refund. Refunds are not guaranteed and are handled on a case-by-case basis in accordance with applicable consumer protection laws. Orders that have already been prepared may not be eligible for cancellation or refund.

5.5 Promotional Codes and Discounts

Promotional codes and discounts are subject to their own terms and conditions as specified at the time of issuance. Promotional codes may not be combined with other offers unless expressly stated. We reserve the right to revoke any promotional code or discount if we suspect abuse or misuse.

6. Delivery and Pickup

Delivery availability, minimum order requirements, delivery fees, and estimated delivery times vary and are subject to change. Estimated delivery times are approximations only and do not constitute guarantees. We are not responsible for delays caused by factors outside our reasonable control, including traffic conditions, weather events, or third-party delivery service issues.

For pickup orders, you agree to pick up your order at the designated time and location. Orders not picked up within a reasonable time after the stated pickup window may be discarded, and no refund will be issued for unclaimed orders unless required by applicable law.

7. Food Allergen and Nutritional Information

Punch Pizza takes food safety seriously and endeavors to provide accurate allergen and nutritional information on our website. However, we cannot guarantee that our products are free from any specific allergen, as our food is prepared in facilities where common allergens including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish are present.

Nutritional information provided on our website is estimated and may vary due to ingredient substitutions, portion sizes, preparation methods, and supplier changes. This information is provided for general guidance only and should not be relied upon as medical or dietary advice.

8. Intellectual Property Rights

8.1 Ownership

All content on the Punch Pizza website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, data compilations, software, and the overall design and layout of the website ("Content"), is the exclusive property of Punch Pizza or its licensors and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable legislation.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and its Content solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, modify, distribute, publicly display, or create derivative works from any Content without our prior written consent;
• Use any Content for any commercial purpose or for any public display, commercial or non-commercial;
• Remove or alter any copyright, trademark, or other proprietary notices contained in the Content;
• Use any data mining, robots, or similar data gathering and extraction tools on our website.

8.3 Trademarks

The Punch Pizza name, logo, and all related marks, names, and slogans are trademarks or registered trademarks of Punch Pizza. You may not use these marks without our prior written consent. All other trademarks, service marks, and logos used on our website are the property of their respective owners.

8.4 User-Submitted Content

If you submit any reviews, comments, photos, feedback, or other content to our website or social media pages ("User Content"), you grant Punch Pizza a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, distribute, and display such User Content in connection with our business operations. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party intellectual property rights.

9. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Service. We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (FTC Act) for consumer protection standards applicable nationwide.

By using our Service, you consent to our collection and use of your information as described in our Privacy Policy. We encourage you to read our Privacy Policy carefully.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Punch Pizza. These links are provided for your convenience only. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly advise you to read the terms and privacy policies of any third-party websites you visit. Your access to and use of third-party websites is at your own risk. The inclusion of any link on our website does not imply our endorsement of the linked site or its operators.

Our website may also integrate with third-party services such as payment processors, delivery platforms, and analytics providers. Your use of such third-party services is subject to their respective terms and conditions.

11. Disclaimers

11.1 "As-Is" Basis

THE SERVICE, INCLUDING ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 No Guarantee of Availability

PUNCH PIZZA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS.

11.3 Food and Product Disclaimer

WHILE WE STRIVE TO PROVIDE ACCURATE PRODUCT DESCRIPTIONS, INGREDIENTS, ALLERGEN INFORMATION, AND NUTRITIONAL DATA, WE DO NOT WARRANT THAT ANY SUCH INFORMATION IS COMPLETE, ACCURATE, OR CURRENT. PRODUCT APPEARANCE, TASTE, AND QUALITY MAY VARY FROM THOSE DEPICTED ON OUR WEBSITE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, data, or business opportunities;
• Loss of goodwill or reputation;
• Cost of substitute goods or services;
• Personal injury or property damage;
• Unauthorized access to or use of our servers or your personal information;
• Any bugs, viruses, or other harmful code transmitted through our Service;
• Any errors or omissions in any content made available through our Service.

THIS LIMITATION APPLIES WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF PUNCH PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

IN ANY EVENT, PUNCH PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

13. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its parent companies, subsidiaries, affiliates, officers, directors, shareholders, employees, agents, contractors, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
• Any content or information you submit, post, or transmit through the Service;
• Your negligence or willful misconduct;
• Any misrepresentation made by you.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without our prior written consent.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Punch Pizza is registered and operates, without regard to any conflict of law provisions.

To the extent that any dispute is not subject to mandatory arbitration as described in Section 15 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the applicable jurisdiction of Punch Pizza's principal place of business for the resolution of any disputes not subject to arbitration.

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. The one-year limitation does not apply to residents of New Jersey.

Punch Pizza's operations comply with applicable federal regulations including those enforced by the U.S. Food and Drug Administration (FDA), the Federal Trade Commission (FTC), and any applicable state-level consumer protection agencies.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Punch Pizza at [email protected] and attempt to resolve the dispute informally. We will work in good faith to resolve any dispute within thirty (30) days of receiving notice. If we are unable to resolve the dispute informally within this period, either party may proceed to formal dispute resolution as described below.

15.2 Binding Arbitration

Except for disputes that qualify for small claims court and except as otherwise provided herein, you and Punch Pizza agree that any dispute, claim, or controversy arising out of or relating to these Terms, our Privacy Policy, or your use of the Service (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration, rather than in court.

The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, or such other rules as may be agreed upon by the parties. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

15.5 Small Claims Court

Either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided the action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

16. Term and Termination

16.1 Term

These Terms remain in full force and effect for as long as you continue to access or use the Service, beginning from the first date you access our website or create an account.

16.2 Termination by You

You may terminate your relationship with us at any time by discontinuing use of the Service and requesting deletion of your account by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

16.3 Termination by Punch Pizza

We reserve the right to suspend or terminate your access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

• Your violation of these Terms or any applicable law;
• Conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties;
• Extended periods of account inactivity;
• Cessation of our business operations or material changes to our Service.

16.4 Effect of Termination

Upon termination, your right to use the Service immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law provisions.

17. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification to the address associated with your account or by displaying a prominent notice on our website.

Your continued use of the Service after any changes to these Terms become effective constitutes your binding acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and, if applicable, request deletion of your account.

We encourage you to review these Terms periodically to stay informed of any updates. Changes to these Terms will not apply retroactively to disputes arising prior to the effective date of the changes.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under any applicable law or by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

In the event that any provision of the class action waiver or the arbitration agreement is found unenforceable, then the entirety of the arbitration agreement shall be null and void, but the remaining provisions of these Terms shall continue to apply.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or guidelines published by Punch Pizza on the website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Service and supersede all prior and contemporaneous agreements, negotiations, representations, warranties, and understandings between the parties, whether written or oral, relating to the subject matter of these Terms.

No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Force Majeure

Punch Pizza shall not be liable for any failure or delay in the performance of its obligations under these Terms arising out of or caused by events beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics or public health emergencies, acts of war or terrorism, government orders or regulations, labor disputes, supply chain disruptions, power or internet outages, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. Force Majeure Events do not excuse your obligation to pay for orders that have already been prepared or delivered.

21. Accessibility

Punch Pizza is committed to making our website accessible to all users, including individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable requirements under the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our website or require assistance, please contact us at [email protected] and we will endeavor to provide reasonable accommodations.

22. Electronic Communications and Consent

By using our Service and providing your contact information, you consent to receive electronic communications from Punch Pizza, including emails, text messages (if you have opted in), and push notifications. These communications may include transactional messages related to your orders, account information, and service updates, as well as marketing and promotional messages if you have opted in to receive them.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Opting out of marketing communications does not affect your receipt of transactional or service-related messages necessary for the operation of your account or the fulfillment of your orders.

By consenting to electronic communications, you agree that all notices, agreements, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

23. Children's Privacy and Use

Our Service is not directed to children under the age of thirteen (13). We do not knowingly collect personally identifiable information from children under 13. If you are under 13, you are not permitted to use our Service. If you are the parent or guardian of a child under 13 and believe your child has provided us with personal information, please contact us at [email protected] so that we may take appropriate action.

Users between the ages of 13 and 17 may use the Service only with the verifiable consent of a parent or legal guardian, who agrees to be bound by these Terms on behalf of the minor user.

24. Contact Information

If you have any questions, concerns, feedback, or complaints regarding these Terms of Service or our Service, please do not hesitate to contact us using the information below:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters relating to food safety, allergies, or health concerns, please contact us immediately via email at [email protected].