Cookie Policy

Last Updated: March 29, 2026  |  Effective Date: March 29, 2026

1. Introduction

Welcome to Punch Pizza's Cookie Policy. At Punch Pizza, we are committed to being transparent about how we collect and use data related to your browsing experience on our website, punchpizza.digital. This Cookie Policy is designed to help you understand what cookies are, why we use them, and how you can control your cookie preferences.

This policy applies to all visitors, users, and customers who access or use our website. It should be read alongside our Privacy Policy and Terms of Service, which together govern your use of our digital properties. By using our website, you acknowledge that you have read and understood this Cookie Policy.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this page periodically to stay informed about our use of cookies.

2. What Are Cookies?

Cookies are small text files that are placed on your device — such as your computer, smartphone, or tablet — when you visit a website. These files are created by the website's server and stored in your browser. Each time you return to the same website, your browser sends the cookie back to the server, allowing the site to recognize your device and remember certain information about your preferences or previous interactions.

Cookies serve a wide range of purposes, including enabling essential website functions, improving user experience, remembering your preferences, and providing website owners with analytics data to improve their services. Some cookies are set directly by the website you are visiting (known as "first-party cookies"), while others are set by third-party services operating on that website (known as "third-party cookies").

2.1 How Do Cookies Work?

When you visit punchpizza.digital, our web server sends a cookie file to your browser, which stores it on your device. The next time you visit our site, your browser automatically sends that cookie back to our server. This process allows us to:

• Keep you logged into your account across pages
• Remember items you have added to a cart or order
• Track your navigation patterns to improve site performance
• Deliver relevant content and advertisements based on your interests
• Analyze aggregate website traffic and behavior patterns

2.2 Similar Tracking Technologies

In addition to cookies, we may also use similar tracking technologies, including:

• Web Beacons (Pixel Tags): Tiny invisible images embedded in web pages or emails that track whether a page has been viewed or an email has been opened.
• Local Storage Objects: Data stored locally in your browser that persists beyond a single session.
• Session Storage: Temporary data stored during a single browsing session that is deleted when you close your browser.
• Fingerprinting: A method of identifying a device based on its unique configuration settings and characteristics.

3. Types of Cookies We Use

We categorize the cookies used on punchpizza.digital into four main types, each serving a distinct purpose:

3.1 Essential Cookies (Strictly Necessary)

These cookies are absolutely necessary for our website to function properly. Without them, core features like page navigation, secure areas, and online ordering would not work. Because these cookies are essential to providing the services you have requested, they cannot be disabled without significantly impacting your experience on our site.

Essential cookies do not collect any personally identifiable information and are not used for marketing purposes. They are typically set only in response to actions you take, such as logging in, filling out forms, or setting your privacy preferences.

3.2 Analytics and Performance Cookies

These cookies allow us to measure and analyze how visitors interact with our website. They help us understand which pages are most popular, how users navigate through our site, and where they encounter difficulties. This data is aggregated and anonymous, meaning it does not directly identify individual users.

We use analytics cookies to continuously improve our website's performance, content, and user experience. For example, if we notice that many users are abandoning the online ordering process at a particular step, we can investigate and resolve the issue.

3.3 Functional Cookies

Functional cookies enable our website to remember choices you have previously made and provide enhanced, personalized features. These might include remembering your preferred location, saved delivery addresses, language settings, or recently viewed menu items.

The information collected by functional cookies is typically anonymized and cannot track your activity on other websites. Disabling these cookies may mean that some personalized features of our website will not function as intended.

3.4 Advertising and Targeting Cookies

Advertising cookies are used to deliver advertisements that are relevant and meaningful to you based on your browsing history, interests, and online behavior. These cookies track your visits across different websites and build a profile of your interests, which is then used to display targeted advertising.

These cookies may be set by our advertising partners, such as Google Ads and Meta (Facebook), and they may combine information collected from our site with data gathered from other sites you have visited. This allows our partners to show you relevant Punch Pizza ads across the web.

4. Specific Cookies We Use

The following table provides detailed information about the specific cookies used on punchpizza.digital, including their names, purposes, types, and durations:

Note: Cookie durations may vary based on your browser settings and device configuration. This list is regularly reviewed and updated to reflect current practices.

5. Third-Party Cookies and Services

Some cookies on our website are placed by trusted third-party service providers who help us operate and improve our digital services. These third parties have their own privacy and cookie policies, which we encourage you to review:

5.1 Google Services

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on each page. This information is processed by Google and helps us make data-driven decisions to improve our website. Google may also use this data as described in its own privacy policy.

We also use Google Ads to display targeted advertisements to users who have previously visited our website (remarketing). The _gcl_au cookie helps Google track the effectiveness of these advertising campaigns.

• Google Privacy Policy: https://policies.google.com/privacy
• Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout

5.2 Meta (Facebook) Services

We use Meta's advertising pixel to measure the effectiveness of our Facebook and Instagram advertising campaigns, to build custom audiences, and to deliver relevant ads to users who have shown interest in Punch Pizza. The pixel tracks actions you take on our website and associates them with your Facebook profile (if you are logged in).

• Meta Privacy Policy: https://www.facebook.com/privacy/policy/
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences

5.3 Hotjar

We use Hotjar to better understand user behavior on our website through heatmaps, session recordings, and surveys. Hotjar collects anonymous data about how users navigate and interact with our pages. This data helps us identify usability issues and optimize the online ordering experience.

• Hotjar Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
• Hotjar Opt-Out: https://www.hotjar.com/legal/compliance/opt-out

6. How to Manage and Disable Cookies

You have the right to decide whether to accept or reject non-essential cookies. There are several ways you can manage your cookie preferences:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only first-party cookies, or notify you when a cookie is being set. Please note that restricting cookies may impact the functionality of our website.

Here are instructions for managing cookies in popular browsers:

6.2 Opt-Out Tools

In addition to browser settings, you can use the following tools to opt out of specific types of tracking and advertising:

• Google Analytics Opt-Out Browser Add-On: https://tools.google.com/dlpage/gaoptout
• Google Ad Settings: https://adssettings.google.com
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences
• Network Advertising Initiative (NAI) Opt-Out: https://optout.networkadvertising.org
• Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info
• Your Ad Choices (YourAdChoices): https://youradchoices.com

6.3 Mobile Device Settings

If you access our website on a mobile device, you can limit ad tracking through your device's operating system settings:

• iOS (iPhone/iPad): Settings → Privacy → Tracking → toggle off "Allow Apps to Request to Track"
• Android: Settings → Privacy → Ads → Opt out of Ads Personalization

7. Impact of Disabling Cookies

The impact of disabling cookies depends on which types you restrict:

• Disabling Essential Cookies: Our website may not function properly. You may be unable to place online orders, maintain items in your cart, log into your account, or access certain secured pages.
• Disabling Analytics Cookies: We will be unable to gather the data needed to understand how our website is used and improve its performance. Your browsing experience will not be directly affected.
• Disabling Functional Cookies: Personalized features such as saved locations, dietary preferences, and ordering history may not be available. You may need to re-enter information on each visit.
• Disabling Advertising Cookies: You will still see advertisements from Punch Pizza, but they will not be tailored to your interests and may be less relevant to you.

8. Your Rights Under US Law

As a business operating in the United States, Punch Pizza respects and complies with applicable federal and state privacy and data protection laws, including:

• The Federal Trade Commission (FTC) Act: We adhere to the FTC's guidelines on fair and transparent data practices. We do not engage in deceptive practices regarding how we collect or use your data through cookies.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): If you are a California resident, you have the right to know what personal data is collected about you, the right to delete that data, the right to opt out of the sale or sharing of your personal data, and the right to non-discrimination for exercising your privacy rights. Cookies may collect personal information as defined by the CCPA/CPRA.
• CAN-SPAM Act: Our email marketing practices, which may involve tracking pixels (a form of cookie technology), comply with the CAN-SPAM Act, and you may opt out of email communications at any time.

If you are a California resident and wish to exercise your rights under CCPA/CPRA, including opting out of the sharing of your data collected through cookies for cross-context behavioral advertising, please contact us using the information provided in Section 10 below, or visit our Privacy Policy for more information.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies and tracking technologies we use, changes in applicable laws and regulations, or changes to our business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of punchpizza.digital after any changes to this policy constitutes your acceptance of the updated terms.

If we make material changes that significantly affect how we process your data, we may provide additional notice, such as a pop-up notification on our website or a notification via email (if you have provided your email address).

10. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and tracking technologies, please do not hesitate to contact us. We are happy to provide further clarification and assistance.

We aim to respond to all inquiries within five (5) business days. For privacy-related requests, including requests to exercise your rights under applicable US state privacy laws, please clearly state the nature of your request in your communication so we can address it as efficiently as possible.